Refund Policy
We want you to be satisfied with GhostFox. We recommend testing the Free plan before buying. This policy explains when a refund is possible.
1. Prepaid plans, no automatic renewal
Paid plans are paid in advance for the chosen duration and are never renewed automatically, so you are never charged without asking.
2. When you can get a refund
You can request a full refund within 3 days of your first payment for a plan if GhostFox does not work on your computer and our support team could not solve the problem.
3. Cases not eligible
- change of mind after the plan has been used;
- restrictions or bans decided by third-party platforms, or problems caused by your proxies;
- accounts suspended for breaching the Terms or the Acceptable Use Policy;
- extensions, renewals and the unused part of a period already started, except where required by law.
4. How to request a refund
Contact us at contact@ghostfox-anty.com or via the contact page with your account email and request number. If the refund is accepted, it is sent within 14 days using the original payment method when possible. Crypto payments are refunded at the value paid in the original currency. Bank or network fees may be deducted.
5. Right of withdrawal (EU and UK consumers)
GhostFox is digital content supplied immediately after payment. When you ask us to activate your plan right away, you expressly agree that the service starts before the end of the 14-day withdrawal period and acknowledge that you lose your right of withdrawal once it has started. This policy still applies.
6. Chargebacks
Please contact us before opening a dispute or chargeback: most issues are solved quickly. Accounts with an open dispute may be suspended until it is resolved.